Actor Network Theory, Social Networks, Marketing of Mutual Funds
DOI:
https://doi.org/10.33516/maj.v58i1.98-101pKeywords:
No Keywords.Abstract
Mutual funds have been preferred investment vehicles of small investors who wish to earn better risk adjusted returns. Though the mutual fund industry is making a significant progress especially during and after the pandemic, there is still a huge untapped market potential. Banks such as, Axis, Kotak, Bank of Baroda and Union Bank, among others, own mutual funds or have majority stakes in the asset management companies floated by them. This article probes as to how banks and asset management companies can use social networks to market mutual funds effectively, through the lens of Actor network theory.Downloads
Downloads
Published
How to Cite
Issue
Section
References
Gustafsson, A., Johnson, M.D., & Roos, I. (2005). The effects of customer satisfaction, relationship commitment dimensions, and triggers on customer retention. Journal of Marketing, 69(4), 210-218
Hoffmann, A. O. I. (2007). Investors’ needs and the investment professional: Lessons from marketing. The Journal of Investment Consulting, 8, 80–91
Kim and Ko(2012) “Do social media marketing activities enhance customer equity? An empirical study of luxury fashion brand” Journal of Business Research 65 (2012) 1480–1486
Long, S., Lucey, B., Xie, Y., & Yarovaya, L. (2022). “I Just Like the Stock”: The Role of Reddit Sentiment in the GameStop Share Rally. Financial Review.
Morgan, R.M., & Hunt, S.D. (1994). The commitment–trust theory of relationship marketing. Journal of Marketing 58(3), 20-38
Pitta, D., Franzak, F., & Fowler, D. (2006). A strategic approach to building online customer loyalty: integrating customer profitability tiers. The Journal of Consumer Marketing, 23 (7), 421-431
Polisetty, A., & Manda, V. K. Application of Marketing 4.0 Principles By the Indian Mutual Fund Industry.
Valenzuela, S., Park, N., & Kee, K. F. (2009). Is there social capital in a social network site?: Facebook use and college students’ life satisfaction, trust, and participation. Journal of computer-mediated communication, 14(4), 875-901.
Xu, Q., Su, Z., Zhang, K., Ren, P., & Shen, X. S. (2015). Epidemic information dissemination in mobile social networks with opportunistic links. IEEE Transactions on Emerging Topics in Computing, 3(3), 399-409.
Yim, C. K., Tse, D. K., & Chan, K. W. (2008). Strengthening customer loyalty through intimacy and passion: Roles of customer-firm affection and customer–staff relationships in services. Journal of marketing research, 45(6), 741-756.