Designing of Sustainability Balanced Scorecard in Health Care Sector – Contextual Reference to the Emergence of Pandemic
DOI:
https://doi.org/10.33516/maj.v56i2.58-62pKeywords:
No Keywords.Abstract
Balanced Scorecard aims to categorise quantifiable objectives of an organisation generally into four perspectives: financial (economic), customer, internal business processes and learning and growth perspectives respectively. The paper aims to develop a Balanced and Sustainable performance measurement tool for healthcare organisations in emerging market economies who are facing numerous and uncontrollable challenges owing to the Covid-19 pandemic. The sustainability dimension in BSC integrates environmental and social perspectives. Proposed Sustainability Balanced Scorecard has been designed. The designed SBSC identifies probable-feasible-attainable-objective measurement techniques.Downloads
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