Empowering Smart City Governance: Role of Quality Variables in E-Governance
DOI:
https://doi.org/10.33516/maj.v58i6.56-61pKeywords:
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This write up examines the factors that influence the success of a smart government information system in a smart city in India. The researchers investigated the impact of the four quality variables, namely information quality, systems quality, service quality, and economic quality, on the users` perception of usefulness and satisfaction regarding online building plan sanctioning platform in a modern Indian city. The results indicate that amongst the users who are the empanelled architects of the concerned urban local body, service quality and economic quality have a significant impact on the perceived usefulness of the application and that systems quality, service quality, and economic quality have a substantial impact on user satisfaction.Downloads
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