Knowledge Management : A Psychological Perspective

Abstract

We are told by economic and management pundits that the contemporary world is a knowledge society and a knowledgeeconomy where knowledge-and not capital or natural resources-is the primary factor that will determine the competitive advantage of nations or organizations. The knowledge-worker is emerging as an influential class in the corporate world. And knowledge-management has emerged as a distinct and specialized field of study in corporate management. However, most of the modern approach to knowledge-management is external, aiming at the outer organization of knowledge through Information Technology. But for a more efficient and effective knowledge-management, we must learn to manage the inner faculties of knowledge. When all the knowledge-workers in an organization are trained in managing their inner faculties of knowledge, it leads to a more creative internal management of its knowledge-resources, complementing and reinforcing the external organization of knowledge. This article presents such a deeper approach to knowledge-management.