Framework and Leveraging IT as a Key Enabler in BPR

Abstract

BPRs have been instrumental in driving radical process transformation for organizations yielding substantial befits in terms of cost optimization, process efficiencies and enhancing customer satisfaction. BPR is the new buzzword in strategic business management sessions as organisations are continuously looking for opportunities to optimise costs and enhance bottomlines. Global organisations operate in challenging and volatile world markets that have shown anaemic growth.