AI-Powered Banking: Are the Customers Ready?

Authors

  • Meera Mehta Professor, Shaheed Bhagat Singh College, University of Delhi, New Delhi
  • Shivani Arora Professor, Shaheed Bhagat Singh College, University of Delhi, New Delhi
  • Alka Chaturvedi Associate Professor,l Kalindi College, University of Delhi, New Delhi
  • Arun Julka Associate Professor, Maharaja Agrasen College, Delhi University, Delhi

Keywords:

No Keywords.

Abstract

Artificial Intelligence (AI) -driven banking has brought banking to customers' doorsteps while helping banks navigate risks that are an integral part of their business. The paper studies the past, present, and future role of Artificial Intelligence (AI) in Banking. This paper focuses on the research undertaken in the field of AI and banking and the implications of the former on the latter. The paper reviews the most relevant research papers (in terms of citations) in this field to help in gaining valuable insights from the research that has already been focused upon.

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Published

2025-02-23

How to Cite

Mehta, M., Arora, S., Chaturvedi, A., & Julka, A. (2025). AI-Powered Banking: Are the Customers Ready?. The Management Accountant Journal, 60(1), 73–78. Retrieved from https://icmai-rnj.in/index.php/maj/article/view/173816

Issue

Volume 60, Issue 1, January 2025

Section

Cover Story

References

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