Underwriting in General Insurance and Efficacy of Claims Management

Abstract

For any general insurance company, underwriting and claims management are the two significant functions which are to be efficaciously managed. Disconnection between the two leads to dispute and dissatisfaction of policyholders. A few factors have been identified during a study conducted with policyholders, underwriters and intermediaries due to which claims are repudiated. Such factors can be taken care of at the time of underwriting itself which supports claims management function positively. Adequate care taken by a proposer while providing information in the proposal form and conducting a risk inspection before underwriting can bring in efficacy in claims management apart from using technology and learning from claims experience by the underwriter.