Sustainability Management: Indian Telecom Industry

Abstract

A cost reduction process and culture among all employees must be in place to continuously challenge the existing costs. Indian Telecom Operators need to develop specific cost management skills to optimize the Operational costs. Strategic saving measures are to be implemented in specific time frame. Cultural Change is required in the telecom organizations. Following the traditional way of cost reduction will not work and creative thinking and implementation of cost reduction strategies is the need of the Hour. The consolidation impacts on all key business aspects, such as sales/marketing (outlet consolidation), customer care (call center consolidation), IT (system consolidation), shared services (Logistics consolidation), Managed Services (Network Operations outsourcing) should be taken up for optimizing the costs. In addition application of new technology will result in OPEX saving.