BHATIA, Saurabh. Mystery Shopping as a Decision Making Tool – the Indian Scenario. The Management Accountant Journal, [S. l.], v. 54, n. 1, p. 96–103, 2019. DOI: 10.33516/maj.v54i1.96-103p. Disponível em: https://icmai-rnj.in/index.php/maj/article/view/141295. Acesso em: 6 jul. 2024.