Perception Study of Clients towards Products and Services Delivered by MFIs – A Study with Reference to Select Districts of West Bengal

Authors

  • Bappaditya Biswas
  • Ashish Kumar Sana

DOI:

https://doi.org/10.33516/rb.v42i4.113-125p

Keywords:

Microfinance, Microfinance Institutions, Clients, Women, Loans, Insurance, Services.

Abstract

Indian Microfinance Institutions (MFIs) used to provide credit plus services i.e. micro-insurance, health services, money remiance, training and capacity building services, etc. along with formal credit products. The main objective of the study is to examine the nature of products and services availed by the clients in select districts of West Bengal and the client's perception regarding the MFI's services. For this purpose, direct interview have been conducted through a structured questionnaire with 485 clients of seven MFIs over ten districts of West Bengal. The study found that all of the respondents have availed loan ranges from one to ten times from the MFIs in which they are members. Majority of the loans taken by women have been utilized for their husband's business. None of the clients visited in the survey have availed health loan, education loan, consumption loan, emergency loan and housing loan. So, the MFIs have a huge scope for improvement regarding health, education, financial literacy programme and insurance services.

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Published

2017-01-01

How to Cite

Biswas, B., & Sana, A. K. (2017). Perception Study of Clients towards Products and Services Delivered by MFIs – A Study with Reference to Select Districts of West Bengal. Research Bulletin, 42(4), 113–125. https://doi.org/10.33516/rb.v42i4.113-125p

Issue

Volume 42, Issue 4, January 2017

Section

Articles
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