KUMAR, Vitin. TQM: ’A Tool of Business Excellence through Customer Delight’. The Management Accountant Journal, [S. l.], v. 51, n. 8, p. 76–79, 2016. DOI: 10.33516/maj.v51i8.76-79p. Disponível em: http://icmai-rnj.in/index.php/maj/article/view/99628. Acesso em: 22 nov. 2024.